Shipping policy

Effective Date: 2025-12-17

1. Introduction

At OmniNova Home Systems, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on omninovahomesystems.com. OmniNova Home Systems is operated by Russell Innovation Holdings, LLC.

Service name Standard Shipping
Price Free
Handling time 1 to 3 business days (order processing before the carrier picks up)
Transit time 2 to 6 business days within the continental United States
Total delivery time 3 to 9 business days for in-stock items
Destination Lower 48 United States
Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

We currently ship to addresses within the continental United States
We do not ship to P.O. boxes that cannot accept carrier delivery
Product-specific shipping restrictions — Some products cannot be shipped to every state. The product page shows any restriction for that item.
- Mowrator products (including the Mowrator S1 4WD): we cannot ship to California (CA), Ohio (OH), or West Virginia (WV).

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

Standard Shipping Free on all eligible orders shipped within the United States

Free shipping on all orders within the continental U.S. Oversized items may have a shipping fee noted on the product page.

4. Order Handling and Delivery Time

Handling time: in-stock orders are processed and handed to the carrier within 1 to 3 business days of order placement. Orders placed after 2 PM CT, on weekends, or on U.S. federal holidays begin processing the next business day.

Transit time: once shipped, standard ground delivery within the continental United States takes 2 to 6 business days. Oversized and freight items (robotic mowers, simulators, large solar and battery systems) typically ship LTL freight and may take 5 to 10 business days in transit; the carrier will call to schedule delivery.

Total delivery time for in-stock, parcel-shipped items is therefore 3 to 9 business days from order placement. Business days are Monday through Friday, excluding U.S. federal holidays.

Made-to-order and dealer-fulfilled items (noted on the product page) are confirmed by email within 1 business day with an estimated ship date before any charge is finalized.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

Return shipping Customer pays return shipping unless the item is defective or not as described
Refund timing Refunds are processed within 14 business days after we receive the return to the original payment method

8. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@omninovahomesystems.com or call 1-(210) 900-2018.

Marked delivered but not received

Confirm your shipping address
Check with neighbors or building management
Contact us so we can assist with a trace

Damaged packages

Photograph the packaging and the item
Contact us within 7 days at support@omninovahomesystems.com

We will arrange a replacement or refund as appropriate.

9. Missing Items

If something is missing from your package, contact us within 5 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

Email support@omninovahomesystems.com
Phone 1-210-900-2018
Legal Entity Russell Innovation Holdings, LLC., Texas, United States — Texas SOS File No. 0806359008 (online-only retailer)
Service hours Monday to Friday, 9 AM to 5 PM CT